How to refuse request?

                                      Positive attitude to refuse customer request and be polite
                 I will introduce other way to refuse request in business. When we have a business with customers, we can have positive attitude to refuse  customers request and be polite to customers. As we know, when we refuse customers request customers will be disappointed. So we should use a useful way to change customers disappointed mood.
                l will introduce several ways to refuse customers request and couldn't affect customers mood.

• When we refuse customers request, we should be patient to customers
• If customers get mad because we refuse customers request, we should be polite.
• When we meet customers we should be enthusiastic to customers
• When we meet customers our appearance should be clean and wear western-style clothes
• We should respect our customers

              For example, when we go to a shopping mall to buy clothes. Sellers refuse to give people discount. They still keep positive attitude to customers. Even you don't buy clothes, they still be polite and treat you with respect.
              We have many ways to refuse customers request. We should know how to refuse customers request. According to How to Say No to a Customer, positive attitude to refuse customer request and be polite to customer is a good way to refuse customers request. When you use this strategy to refuse customers request, you still can have good relationship with customers.

Source: http://www.amanet.org/training/articles/How-to-Say-No-to-a-Customer.aspx