How to refuse request?

                                 Explain to the customers why we refuse request
                 When we have to refuse customers request, we should tell customers why we refuse request. We can not refuse customers request without any reasons. We should explain to customers why we refuse. Making customers understand our situation.
                 There are several ways can tell you how to explain to the customers why we refuse request.

• Telling customers your situation and problem.
• Telling customers you don't have right to make decision
• Explain detail why we refuse customers request
• Making customers understand you are on their side
• Using euphemistic words to explain why we refuse customers request

                According to When can we refuse a request for information? when sellers refuse customers request, they will explain why they refuse customers request. Normally they will tell customers they don't have right to make decision or your request will cost too much and waste too much time.

          Explaining to the customers why we refuse request is really important. When we refuse customers request, they will be upset. If we explain to customers and make customers understand our problem. It will make customers feel better and keep business going well.

Source：https://ico.org.uk/for-organisations/guide-to-freedom-of-information/refusing-a-request/