How to refuse request?

                                       Putting responsibility on someone else
                     Before we talk about many ways to refuse customers request. l will introduce a other way to refuse customers request. If we have to refuse customers request, we can put responsibility on our boss and tell customers we don't have right to make a decision. Customers will not blame on us because customers know it is not our fault.
           These are several ways can teach you how to put responsibility on your boss.

• Telling your customers you have to listen to your boss
• My boss refuse your request not me
• I dont't have right to make a decision
• Although l want to satisfy your request but our company has policy, we have to refuse your request
• If l satisfy your request l will lose my job

For example when l go to foot locker to buy shoes and l want discount. Sellers refuse my request directly. Sellers told me that they have policy. They have to refuse my request. I feel upset but l can not blame on them because l know this is not their fault. It is their boss problem.
              According to What happens when someone complains? l think put respnsibility on someone else is a useful way to refuse customers request. Although we refuse customers requet but we didn't break relationship with customers. As we know when we refuse customers request. Our customers will be disappointed or get mad and verbal abuse. Putting responsibility on someone else can solve this problem and we can keep having business with customers.

Source: https://ico.org.uk/for-organisations/guide-to-freedom-of-information/complaints/