How to refuse request?

                                                  Refusing customers request directly
                   We have many ways to refuse customers request. There is a easy way to refuse customers request. We just need to say "NO" to refuse customers request. This is not a appropriate way to refuse customers request. But it is the most convenient way to refuse customers request.
              There are several ways can help you to refuse customers request directly.

• Just say "NO" to customers
• When you refuse customers request you should be serious
• You should understand and analyze customers request
• If you can not handle customers request just say "NO" to customers
• Don't be shy if you want to refuse customers request

                  For example customers want to buy a clothes and ask for discount. Sellers can not decrease the price of clothes. So sellers can refuse customers request directly or seller can give customers other clothes that has cheap price of clothes.
                 Saying "NO" is a directly way to refuse customers request. When we refuse customers request we can not give them any hope and chance. According to Saying No To Customers A Difficult Thing And How To Give Bad News To Customers, direct refused to customers requirement is a useful way but we should care about method. We need have apologetic attitude when we refuse customers request. It will help you to avoid embarrassment.

Source: http://customerservicezone.com/db/Communicating_With_Customers/Delivering_Bad_News/