How to refuse request?

                                       Putting responsibility on someone else
                     Before we talk about many ways to refuse customers request. l will introduce a other way to refuse customers request. If we have to refuse customers request, we can put responsibility on our boss and tell customers we don't have right to make a decision. Customers will not blame on us because customers know it is not our fault.
           These are several ways can teach you how to put responsibility on your boss.

• Telling your customers you have to listen to your boss
• My boss refuse your request not me
• I dont't have right to make a decision
• Although l want to satisfy your request but our company has policy, we have to refuse your request
• If l satisfy your request l will lose my job

For example when l go to foot locker to buy shoes and l want discount. Sellers refuse my request directly. Sellers told me that they have policy. They have to refuse my request. I feel upset but l can not blame on them because l know this is not their fault. It is their boss problem.
              According to What happens when someone complains? l think put respnsibility on someone else is a useful way to refuse customers request. Although we refuse customers requet but we didn't break relationship with customers. As we know when we refuse customers request. Our customers will be disappointed or get mad and verbal abuse. Putting responsibility on someone else can solve this problem and we can keep having business with customers.

Source: https://ico.org.uk/for-organisations/guide-to-freedom-of-information/complaints/

How to refuse request?

                                                  Refusing customers request directly
                   We have many ways to refuse customers request. There is a easy way to refuse customers request. We just need to say "NO" to refuse customers request. This is not a appropriate way to refuse customers request. But it is the most convenient way to refuse customers request.
              There are several ways can help you to refuse customers request directly.

• Just say "NO" to customers
• When you refuse customers request you should be serious
• You should understand and analyze customers request
• If you can not handle customers request just say "NO" to customers
• Don't be shy if you want to refuse customers request

                  For example customers want to buy a clothes and ask for discount. Sellers can not decrease the price of clothes. So sellers can refuse customers request directly or seller can give customers other clothes that has cheap price of clothes.
                 Saying "NO" is a directly way to refuse customers request. When we refuse customers request we can not give them any hope and chance. According to Saying No To Customers A Difficult Thing And How To Give Bad News To Customers, direct refused to customers requirement is a useful way but we should care about method. We need have apologetic attitude when we refuse customers request. It will help you to avoid embarrassment.

Source: http://customerservicezone.com/db/Communicating_With_Customers/Delivering_Bad_News/

How to refuse request?

                                 Explain to the customers why we refuse request
                 When we have to refuse customers request, we should tell customers why we refuse request. We can not refuse customers request without any reasons. We should explain to customers why we refuse. Making customers understand our situation.
                 There are several ways can tell you how to explain to the customers why we refuse request.

• Telling customers your situation and problem.
• Telling customers you don't have right to make decision
• Explain detail why we refuse customers request
• Making customers understand you are on their side
• Using euphemistic words to explain why we refuse customers request

                According to When can we refuse a request for information? when sellers refuse customers request, they will explain why they refuse customers request. Normally they will tell customers they don't have right to make decision or your request will cost too much and waste too much time.

          Explaining to the customers why we refuse request is really important. When we refuse customers request, they will be upset. If we explain to customers and make customers understand our problem. It will make customers feel better and keep business going well.

Source：https://ico.org.uk/for-organisations/guide-to-freedom-of-information/refusing-a-request/

How to refuse request?

                                      Positive attitude to refuse customer request and be polite
                 I will introduce other way to refuse request in business. When we have a business with customers, we can have positive attitude to refuse  customers request and be polite to customers. As we know, when we refuse customers request customers will be disappointed. So we should use a useful way to change customers disappointed mood.
                l will introduce several ways to refuse customers request and couldn't affect customers mood.

• When we refuse customers request, we should be patient to customers
• If customers get mad because we refuse customers request, we should be polite.
• When we meet customers we should be enthusiastic to customers
• When we meet customers our appearance should be clean and wear western-style clothes
• We should respect our customers

              For example, when we go to a shopping mall to buy clothes. Sellers refuse to give people discount. They still keep positive attitude to customers. Even you don't buy clothes, they still be polite and treat you with respect.
              We have many ways to refuse customers request. We should know how to refuse customers request. According to How to Say No to a Customer, positive attitude to refuse customer request and be polite to customer is a good way to refuse customers request. When you use this strategy to refuse customers request, you still can have good relationship with customers.

Source: http://www.amanet.org/training/articles/How-to-Say-No-to-a-Customer.aspx

How to refuse request?

                                      Giving the customer compensation
              We have many ways to refuse customers request but we need chose a smart way to refuse request. I will introduce a way to refuse customers request. When we refuse the customers requests, we can give customers compensation.        
              When you refuse customers request, there are some ways to help you to compensate customer.

• You can give customers discount when you refuse customers request
• You can give customers substitution to compensate customers
• You can give customers money to compensate customers
• When we refuse customers request, we can give customers coupon and let them use next time

              For example, when car dealers sell a car, they will give customers discount. Some dealers refuse to decrease the car price, but they can give you free service or package like free oil change and snow tires. These are good ways to compensate customers but we should limit the compensation. According to How to handle customers that ask for compensation. We can't give customers too much compensation.
              If you don't use appropriate way to refuse customers request, you will lose your business. I think compensate customers are really useful when you refuse customers request. You can make customers satisfied  and your business can be successful.
     

Source: http://www.marketingdonut.co.uk/marketing/customer-care/customer-complaints/how-to-handle-customers-that-ask-for-compensation

     

How to refuse request?

                                    Agree customer opinion then tell our opinion
                    When customers have request, we can not refuse them directly. We can use euphemistic words to refuse and agree with customers opinion. We can keep our opinion and tell them about our opinion.                  
                     There are several ways to tell customer our opinion

• We can agree with customer opinion and waiting for the chance to tell them our opinion
• We don't need to refuse the customer immediately
•  When we agree with customer opinion, but it's not mean agree customer request 
• We can tell the customer our opinion timely and change customer mind
• We can use euphemistic words to tell customer our opinion and make customer accept our opinion           

         Seller and customer relationship is really important, it will affect business. When we refuse customer opinion, it will make customer disappoint. So we can agree customer opinion and be a good listener How To Explain To Clients That They Are Wrong . We can express our opinion timely.      

Source: http://www.smashingmagazine.com/2009/12/10/how-to-explain-to-clients-that-they-are-wrong/

How to refuse requests?

                                        Giving customer other choice

                                There are many ways to refuse customer request. Before we talk about humorous refuse the requests. Today we will introduce other one to refuse the customer requests, If we don't accept customer request we give customer other choice.
                         There are several choices can give customers.

• Buy one get one free
• Buy one get other one half price
• Buy more can give customer discount
• When we refuse customer request but we can give customer compensation
• We provide the extra service to customer

                         When we sell some products and customer want us give them discount. But we don't accept request, we can give customer choice. Seller doesn't need to decrease the product price, but seller can give customer extra products. For example. when we go to Foot locker buy a shoes. We can see the promotion buy one get one free or buy one the other one half price. This strategy is really useful.
                         When we give customer a choice, they don't feel like we refuse them. We can make business continue and don't make customer disappoint. 9 Ways to Reject Customer. Refusing the customer request is not easy, it is really complex. Giving customer other choice can help a lot and it is really useful.

      









Source: http://www.inc.com/young-entrepreneur-council/9-polite-ways-to-reject-a-customer.html